Effective Date: 7 August 2025

Trident Fish & Grill Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and store your information when you interact with us — including signing up for our mailing list or placing an order via https://tridentfishandgrill.com.au/

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect
We may collect personal information that you provide to us directly, including:

• Name
• Email address
• Phone number (optional)
• Postcode or suburb (optional)
• Order preferences

We collect this information through:

• Mailing list sign-up forms powered by Sproutsend
• Ordering platforms such as Door Dash and UberEats

2. How We Use Your Information
We use your personal information to:

• Send you marketing emails, promotions, and updates via Sproutsend
• Inform you about new menu items, store offers, and events
• Understand customer preferences to improve our service
• Fulfill and process orders

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any of our communications.

3. Disclosure of Personal Information
We do not sell or rent your personal data. We may share your information with trusted third-party service providers only for the purposes outlined in this policy. These include:

• Sproutsend (email marketing)

All third parties are required to handle your data securely and in compliance with the Privacy Act.

4. Storage and Security
We store your data securely using third-party platforms (such as Sproutsend and Me&U), which are subject to strict data security measures.
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. When no longer required, we will securely destroy or de-identify your information.

5. Your Rights
Under the Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or outdated
• Withdraw your consent for marketing communications

To exercise your rights, please contact us using the details below.

6. Cookies and Website Tracking
Our website may use cookies to enhance user experience and collect non-identifiable data such as browser type and usage statistics. This data helps us improve website functionality but does not include personal information unless you submit it via a form.

7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated Effective Date.

8. Contact Us
For any questions about this policy or to request access to your information, please contact:

Trident Fish and Grill
Email: info@thetrident.com.au
 Phone: (02) 6628 8009 or (02) 6621 7210
Alstonville: 85 Main St, Alstonville NSW 2477
Lismore: 181 Keen St, Lismore NSW 2480